Got questions about solar energy? Whether it’s about costs, installation, or how it works, you’ll find the answers here. If you don’t see your question, feel free to contact us—our team is here to help!
Services & Warranty
How do you conduct your inspections?
Before we do any work or sign any agreements, we conduct an on-site survey of the home to determine if any additional work is needed. We inspect the roof and examine your main service panel to determine if we can safely install the solar breakers needed in your home.
Will I never have a power bill?
You will always have a bill to cover at least the basic service fee with your utility. Puresun guarantees system production, not full utility bill coverage.
What system should be used to cover brownouts also?
In Metro Manila, we don’t usually experience Brownouts or Blackouts like other areas of the country. On the occasion we do, most power outages last less than 4 to 6 hours. If that is a concern for you then we offer the Battery that can be installed in addition to your solar system.
Do you confirm that our roof is structurally sound to hold panels?
Yes. We conduct a site survey to determine if the roof can accept solar and is structurally sound.
How long does it take to install a system?
Depending on the size of the system, the install length is typically 1 to 2 days. We are on-site 22.
Is there a warranty on the panels?
The entire system is a 25-year warranty for both products and labor. Panels, Production, Roof Penetrations, For Inverter it’s 5 years warranty.
How long will the solar panels work?
The life of the solar system can last 30 to 40 years.
Who is responsible for repairing the roof if it’s damaged during installation?
We take care of any issues that happen during installation. Broken tiles, damaged areas. We are responsible for everything while we are installing on your property. Our insurance covers you as a homeowner for zero liability while we are onsite.
What happens if we need work on our roof? Who is responsible for replacing the solar panel system then?
Our site survey team will determine if roof work is needed before we install. If you do need roof work done, we will have our roof contractor complete a quote for your review before we complete any work
Who do we call if there is a problem?
You would contact our in-house service department to report a service issue. Being local we usually have problems solved within 48 hours. Please fill out our claim form available here:
Does your system include panel-level monitoring? Does it cost anything extra? How do we access it?
We do offer monitoring, that you have access to. When we come out to activate your system, we will install the application on your phone, and you will have complete access to the production of your system.
Will the system meet local building and fire codes?
We adhere to all building, safety and fire codes for our installation.
Can we add more panels/modules later
Yes, panels and modules can be added on at a later time.
Will the panel performance degrade over time?
The panels do have a degradation over time. Our production guarantee will keep your panels within a degradation of .5 annually. After 25 years you’ll still receive 92% of the power from day one. Highest in the industry.
If there is a bad panel over time, who will spend for labor and material during warranty years?
If your panels go out at any time in the 25-year warranty period, we will go out and replacethe panels and labor involved.
Finance
What financing options do you offer and how do they differ? Are associated fees included in the price of the system or extra?
We offer very flexible financing for all customers. In your quote you’ll see the financing options that we offer, and fees associated with them.
Can we bring our own financing if we decide to get it financed?
You can explore your own financing. If you choose to use your own financing, your cash price is the amount due for the project.
Will you give us a firm quote or is it an estimate prior to signing a contract?
Before you sign the agreement, you will have all the pricing and work that needs to be done given to you. We want you to have all the information before you sign your agreement.
How are contract changes addressed? Do we have the right to cancel? Terms?
Any contract changes are done before you sign. You have a three-day cancellation period after you sign.
How long will it be between the time we sign the contract until installation?
From contract signing to installation typically takes 4 to 6 weeks. That can vary depending on your HOA, permitting and material requirements.
Are there ongoing costs other than the monthly bill we have to pay (like maintenance costs)?
You should not have any additional cost associated with the project. Maintenance should not be needed throughout the life of your system. But we will cover it anytime it’s down.
How much money is due upfront? When are other payments due?
For cash deals, we take a 50% deposit on agreement signing. Balance of 50% remainder on activation.
Maintenance or Quality
If bought, who maintains the system?
You will maintain the system, but we will take care of it if anything goes wrong. Maintenance should not be needed.
If bought, who is responsible for repairing the roof if it’s damaged during installation?
We will fix any issues that happen during installation.
Who is responsible for fixing any damage to our home if it is caused during installation? Or a penetration in the roof that results in a water leak?
We cover any roof penetrations for 25 years. Any leaks or damage that is caused by those roof penetrations is covered by Puresun.
Do you proactively monitor our system’s performance after installation and notify us if there are issues?
Yes, but we highly encourage homeowners to keep an eye on system performance. You will be sent an email from the manufacturer directly if there are any system issues.
Can Solar Inverters be painted?
Unfortunately painting the inverter is not recommended, and is a violation of the warranty terms.
Future
What happens if we move? Or sell?
If you move or sell the home, if you finance you can pay off the remainder of the loan. Or the new homeowner can apply for a new loan to assume the balance.
What happens if you go out of business?
If we go out of business, then the manufacturer will be able to assist with Panels or inverters. Although we have a 25-roof penetration warranty we have not had any issues with the roof penetrations leaking. The company we use has had over 15 million roof penetrations and never had a leak.
What is the process for future roof replacement? Cost for removing and replacing Panels?
Should you require roof work in the future, we can remove the panels as needed for assessment and quotation purposes.
